Call Center Agent

Bill Me Later Boosts Call Center Sales


Multichannel retailers who deploy Bill Me Later across all channels – web, call center, and retail - win more new customers and drive incremental sales. Customers appreciate payment choice and the option to buy without a credit card.

We take a holistic approach to the contact center to ensure your customers have a consistent experience across all your channels, providing effective scripting and call monitoring to help you close more  sales. Handling time is extremely fast. Targeted agent incentive programs reinforce agent knowledge and understanding. Training is quick and easy, and customized to fit your environment.

How Does Bill Me Later Lead to More Call Center Conversions?

  • Convert customers who don’t have a credit card handy or who are hesitant to use their credit card over the phone.
  • Allows customers to use the credit from Bill Me Later, while reserving the available credit on their credit cards for other purchases.
  • Bill Me Later’s deferred billing programs, usually not available via other payment options, and reinforced with IVR messaging, enable agents to give customers the opportunity to buy now and pay later.
  • Encourages agents to up sell with upgrades and add-ons so consumers buy more.
  • Lets customers complete the sale while on the phone with the agent, assuring a closed sale and a complete customer experience.


Hundreds of leading retail and travel brands and call centers are offering Bill Me Later today, including in-house and outsourced, home-based, domestic and overseas agents.

Contact your Account Manager or call 866.380.6577 to learn more about offering Bill Me Later in your contact centers.
 

“We’ve seen great results with Bill Me Later in our call center. By implementing the promotional financing programs and integrating the Bill Me Later sales scripts, our conversion rates have increased and our agents are successfully selling upgrades to our customers. Agents like offering Bill Me Later. It gives their customers more alternatives when planning their trips.”

Marvin Sennet, Special Projects Manager
Hotels.com